Voice Support Engineer

Duties & Responsibilities

• To be the first line technical support to diagnose faults in the PABX, Voice Mail system, video conference equipment, market data infrastructure and other related telecom equipment. Escalate and co-ordinate efforts for timely and effective resolution.
• To review and evaluate software features and oversee the software upgrade of the PABXs.
• To constantly review new telecommunication products and technology for relevant implementation in the Bank. Identify areas for improvement.
• Monitor, negotiate and ensure maintenance contracts with various system vendors are promptly renewed or updated with best terms.
• To plan and implement projects to upgrade and expand the Bank’s telecommunication infrastructure.
• To ensure that the administrative aspects for projects such as the proper documentation of payment invoices are well tracked and followed-up.

Requirements

• BEng or Dip in Electronic Engineering or Information Technology with 3 to 5 years of experience in telecommunications.
• Knowledge of fixed line telecommunication infrastructure such as transmission, switch networks, Call Centre technology. Knowledge of mobile communications will be an added advantage.
• Knowledge of hardware and software aspects of PABX systems. Knowledge of NORTEL Meridian or AVAYA Definity PABX or CISCO Call Manager would be an added advantage.
• Knowledge of hardware and software aspects of NORTEL and AVAYA Contact Centre Platform systems such as Symposium, ACD vectoring, CentreVu Supervisor, NICE voice loggers.
• Good communication skills to understand Bank users’ requirements and a can-do attitude.
• Good administrative skills to ensure payment paper work and project specifications are well documented.

Interested applicants, please send resume urgently to :
mabel@zenith-tech.com
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